Viewing Health
You can monitor the real-time health status of your agents through the SmartSurv portal dashboard. Along with DVR, HDD, and camera status, the portal also provides real-time visibility into local backup, cloud backup, log alerts, and DAC details.
Accessing the Health View
Follow these steps to check health status in the portal:
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Log in to the SmartSurv Health Portal and select your group.
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Click the Health icon from the left panel.
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On the right side, review views such as Agent, DVR/NVR, HDD, and Camera Status.
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The total count of agents, DVRs, HDDs, and cameras is displayed.
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Any issues are clearly highlighted in red.
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Click the Agent, DVR/NVR, HDD, or Camera icons to view detailed status reports and export data for analysis.
Health View – Table Headers and Filters
Navigate to DVR/NVR in the Health portal. The table displays the status of DVR/NVR devices across agents and regions, including time, disk, recording, and camera health, along with the latest communication status.
Table Headers
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Agent
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Group/Region
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DVR/NVR
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DVR/NVR Time
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Disk
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Rec
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Camera
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Last Info
Filtering and Analyzing Status
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Use the Agent Filter to sort data by Healthy or Error.
- Selecting Error shows all offline agents.
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Expanding an Error (Offline) agent displays:
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Downtime duration
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Local Backup details (Calendar icon)
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Last Info details
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History tab showing the agent’s online/offline timeline
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DVR/NVR Filter
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Options: All, Healthy, Error
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Select Healthy or Error to filter devices accordingly.
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Selecting All shows both healthy and error DVR/NVRs.
DVR/NVR Time Filter
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Options: All, Healthy, Error
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Filter devices based on DVR/NVR time errors or healthy status.
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Selecting All displays all devices.
Disk Filter
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Options: All, Error, Rec Issues
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View only devices with Hard Disk Errors or Healthy disks.
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Rec Issues shows DVRs that:
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Are not recording to the hard disk, or
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Have recordings for five days or less
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This list can be exported for further review.
Rec Option
- Use this option to sort recordings.
Camera Filter
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Filter cameras with errors.
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Selecting All displays both cameras with and without errors.
Last Info
- Sort devices based on the most recent status update.
Details After Expanding a Device
DVR/NVR Details
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Health Status (Offline / Healthy)
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DVR Time
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Recording Days
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IP Address
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Last Info
HDD Details
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Total Number of HDDs
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Total Storage Capacity
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Last Info
Camera Details
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Total Number of Cameras
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Cameras with Errors
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Healthy Cameras
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Channel Number (e.g., 0, 1, 2 or 32, 33, 34)
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Camera Name
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Status (Healthy / Error)
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Duration (Error or Recording)
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Last Info
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History (historical status data)
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Video Playback (direct access to recordings)
By following these steps, you can efficiently monitor, filter, and analyze the health status of all connected devices in the SmartSurv portal.
