Ticket Configuration
The Ticket Configuration feature is used for managing the ticketing process in the Health Portal. During health monitoring, if any device shows an error or goes offline, a ticket icon will appear next to the device name. Users can raise a ticket to the assigned responsible person, configured in the Ticket Configuration settings. The assignee can be a vendor, service personnel, or internal staff responsible for the specific device.
Steps to Configure Ticketing:
- Log in to the Smart Surveillance Health Portal.
- Navigate to the Group Administration page under the ADMIN section.
- Go to the Ticketing Configuration page.
- On the right side, click on the first option under Add/Update Ticket Owner for Group. A list of group members will appear. 5.Select the appropriate person for ticket assignment.
- The Name and Email fields will be automatically populated based on the selected user’s details.
- Enter a name for the ticketing assignee group, so tickets can be assigned to this group when raised. Click Save.
- Click Reload at the top right corner. The newly added person will now be visible in the list.
