User Password Reset By Admin
Admin users have the ability to reset the passwords of normal (non-admin) users within their group. This feature is useful for account recovery or managing user access.
Steps to Reset a User’s Password
- Log in as an admin user.
- Go to the Group Administration section.
- Open the Group Members page.
- Locate the user whose password needs to be reset.
- Under each user’s email ID, you will see the last password changed date and a Reset Password option. Click on Reset.
- Enter the new password and confirm it in the respective fields.
- (Optional) Check the box for “Email notification to user” to notify the user that their password has been changed.
*Note: The new password will not be sent in the email. The user must collect the new password directly from the admin. - Click on the Reset button to apply the new password.
