Issuing, Scheduling, Reassigning, and Closing Tickets
Issuing Tickets
Users can raise a ticket from the Health Status page.
- Expand the DVR/NVR. Click on the ticket icon next to the device for which a ticket needs to be issued.
- Select the member to assign the ticket, choose the issue type, enter any remarks, and click Raise Ticket.
- The assigned member will receive a notification via email and mobile.
Scheduling and Closing Tickets for Review
- Once the ticket is received, the user can navigate to the Tickets page via the web portal or mobile app.
- The Tickets page displays a list of both open and closed tickets.
- Click the Update button for the specific ticket.
- To schedule a review, select the Planned Date and save it.
- If the issue is resolved, the ticket assignee can enter remarks and mark it as Closed for Review.
Closing, Reopening, or Reassigning Tickets
- Once a ticket is marked Closed for Review, the original ticket raiser can access the Tickets page.
- Click the Update button for the specific ticket.
- If the issue is resolved, enter the remarks and click Close Ticket.
- If the issue is not resolved, click Reopen to assign it back to the same person.
- If the issue needs to be reviewed by a different person, click Reassign, select a new assignee, and submit the changes.
