Ticket History
Ticket history provides a complete timeline of all activities and updates related to a specific ticket in the ticketing system. It serves as a detailed log, allowing users to track the progress of a ticket from creation to resolution. Ticket history ensures transparency by tracking all ticket-related actions, helping users monitor progress and maintain accountability.
Steps to Access Ticket History in the Portal:
- Log in to the Smart Surveillance Health portal and select your group.
- Click on the Tickets icon in the left panel.
- On the Tickets page, you will see a list of tickets you have submitted.
- To find specific tickets, click on the Search option at the top right of the page.
- In the search box, select a filter from All, Open, In Review, or Closed to refine your results.
- To filter tickets by date:
- Enter the Start Date and End Date in the provided fields.
- Click on Zombie Tickets and choose from Exclude, Include, or Only options, then click OK to display results.
- To view ticket history:
- Click on the View option next to a ticket.
- The Ticket History section provides a detailed log, including status updates, activity timestamps, and whether the ticket is open or closed.
