HMS and Ticketing
The platform provides the ability to monitor the health status of devices and raise support tickets via the VMS.
Enabling HMS and Ticketing
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Navigate to Feature Selection and enable both HMS and Ticketing.
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Once enabled, an HMS menu will appear in the top menu bar. Click it to open the HMS and Ticketing page.
- Alternatively, right-click on a DVR/NVR device and select HMS and Ticketing from the context menu.
Monitoring Device Health
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Select the devices (DVRs, cameras, or HDDs).
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The right pane will display the current health information of the selected devices, which is retrieved by the Agent software.
Managing Tickets
- To raise a new ticket:
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Click Raise Ticket under the Ticket Details section.
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Choose the Assignee, Issue Type, and enter any relevant Remarks.
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Click the Raise Ticket button to submit.
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Tickets can be reviewed and closed via the Health Monitoring portal or through the mobile app.
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Click Load Tickets to view the current status of all tickets.
Device History
The Device History section displays the historical health status of devices over the past 3 months. Please note that all health data is fetched directly by the Agent software.
