Incident Management
During video monitoring, users may need to record a timeline of events and the actions taken during an incident. Incident management enables users to save the events along screenshots.
Managing Incidents
- Go to Feature Selection and enable Incident Reports.
- During an incident, click on the Incident Marking button.
- Enter the Incident Name (e.g., “Robbery Attempt”), provide details, attach a screenshot, and submit.
- Once submitted, any user with the same login and database access can record subsequent events.
- Navigate to Windows Menu > Main View > Incident Management.
- The marked incident will appear in the Latest Panel.
- Double-clicking on the incident will open the live camera view for continued monitoring.
- On the left panel under Device Information, users can select additional cameras for multi-layout viewing.
- Users can watch videos and capture snapshots as needed. Remarks and actions can be recorded.
- Once completed, users can remove unwanted screenshots and submit the report for saving.
